Return/Refund Policy

Shipping and returns

 

Thank you for choosing Woollyes for your handmade felt needs. Before placing your order, please carefully review our shipping and return policy.

We're pleased to offer FREE worldwide shipping on all orders. No matter your location, you can enjoy our premium handmade felt products without the burden of shipping costs. We partner with reliable carriers like FedEx and DHL to ensure your order reaches you within 5-7 business days of dispatch. Most orders are processed and shipped within 2-3 business days, while bulk or custom orders can take up to 15 days. Please note that unexpected delays or customs clearance may affect shipping times, and we cannot guarantee exact delivery times.

Returns and Refunds:

We take immense pride in the quality of our products and hope you'll share our enthusiasm. However, if for any reason you're not satisfied with your purchase, we offer a 30-day return policy from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Please note that personalized or custom orders are exempt from returns.

To initiate a return, please contact our customer service at info@woollyes.com, Please provide your order number and the reason for the return. We will provide you with a return address and detailed instructions. The buyer is responsible for return shipping costs. Once we receive the returned item, we will inspect it and promptly notify you of the status of your refund. Approved returns will be refunded to the original payment method within 2-3 business days, excluding the original shipping costs.

In the unlikely event that you receive a damaged or defective item, please notify us within 48 hours of receipt. We will arrange for a replacement or issue a refund.

 

Customs and taxes: 

International orders may be subject to customs and import duties, which are the buyer's responsibility and are not included in shipping costs. For more details on these fees, please consult your local customs office.

 

Cancellations:

If you wish to cancel your order, please contact us within 24 hours of placing it. We will cancel the order and issue a full refund. Once your order has shipped, cancellations are not possible. However, you may still be entitled to a return according to our return policy.

We hope you'll have a wonderful shopping experience with Woollyes. If you have any questions or concerns, please don't hesitate to contact our customer service team at info@woollyes.eu.