Terms And Conditions

1. Introduction

Welcome to Woollyes.

These Website Terms & Conditions govern your access to and use of the Woollyes website, available at www.woollyes.eu, including browsing, purchasing products and accessing website content.

In these Terms, “Woollyes”, “we”, “us” and “our” refer to the business operating this website. “You” and “your” refer to any person visiting or using our website.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree, please discontinue using the website.

These Terms are intended for customers in the United Kingdom and, where applicable, customers in the European Union. Nothing in these Terms excludes or limits any mandatory consumer rights available under applicable UK or EU law.

2. Eligibility

You must be legally capable of entering into a contract to place an order through our website. If you are under 18, you may use the website only with the involvement and permission of a parent or legal guardian, where permitted by applicable law.

3. Intellectual Property Rights

Unless otherwise stated, Woollyes or its licensors own or hold the rights to the intellectual property displayed on this website, including text, photographs, product images, graphics, logos, designs, videos and other materials.

You may access and use this content for personal, non-commercial purposes, including browsing our products and making purchases.

You must not reproduce, distribute, modify, publish, sell, license or commercially exploit any website content without our prior written permission, except where permitted by applicable law.

4. Acceptable Use of the Website

You agree to use our website lawfully and responsibly. You must not:

  • Use the website for any unlawful, fraudulent or misleading purpose.

  • Interfere with the website's operation, security or availability.

  • Attempt to gain unauthorised access to our systems, accounts or data.

  • Copy, scrape, extract or collect website content or personal information through automated means without our permission or a lawful basis.

  • Reproduce or commercially exploit our website content without authorisation.

  • Use the website in a way that infringes the rights of Woollyes or any third party.

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers, website or legal interests.

5. Product Information and Availability

We aim to ensure that product descriptions, photographs, prices, colours, sizes and other product information displayed on our website are accurate and up to date.

However, colours and appearances may vary slightly depending on your device or screen settings. We cannot guarantee that every product will appear exactly as displayed on your screen.

All products are subject to availability. We reserve the right to update product information, discontinue products or correct errors, subject to applicable law and any orders already accepted.

Nothing in this section affects your statutory rights if a product is faulty, not as described or otherwise fails to meet applicable legal requirements.

6. Prices, Orders and Payment

Product prices and any applicable taxes, delivery charges and other fees will be displayed or communicated during checkout, as required by applicable law.

The total amount payable will be shown before you complete your purchase.

Submitting an order constitutes an offer to purchase the selected products. An order confirmation acknowledging receipt does not necessarily mean that the order has been accepted. Order acceptance will be communicated through our order process.

We reserve the right to cancel or refuse an order where legally justified, including in cases of suspected fraud, genuine pricing errors or product unavailability. If payment has already been taken for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.

You are responsible for providing accurate contact, billing and delivery information when placing an order.

7. Delivery

We aim to dispatch and deliver orders within the estimated timeframes communicated on our website or at checkout.

Delivery times may vary depending on your location, product availability, courier services and circumstances beyond our reasonable control.

Any applicable delivery charges and estimated delivery dates will be provided during checkout or in the relevant delivery information.

If a delivery is delayed, we will handle the matter in accordance with applicable consumer law. Your statutory rights concerning delivery deadlines, cancellation and refunds remain unaffected.

8. Returns, Cancellations and Refunds

Customers in the United Kingdom and European Union may have statutory rights to cancel eligible online purchases, return products and receive refunds under applicable consumer protection laws.

Where the statutory cooling-off period applies, consumers generally have 14 days from the day after receiving the goods to notify the seller of their decision to cancel, subject to applicable exceptions.

Following a valid cancellation, customers generally have a further 14 days to return the goods. Refunds, including applicable standard delivery charges, will be processed in accordance with the relevant legal requirements. Customers may be responsible for direct return costs where the law permits and this has been properly communicated.

Different rules may apply to certain products, including personalised or customised goods, and other statutory exceptions.

Faulty, damaged or incorrectly supplied products may be covered by additional statutory remedies. These rights are not replaced by any voluntary returns policy offered by Woollyes.

For detailed instructions, eligibility requirements and return procedures, please refer to our separate Returns & Refund Policy.

9. Customer Accounts and Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for keeping your account information accurate.

You must notify us promptly if you suspect unauthorised access to your account.

We reserve the right to suspend or restrict accounts where there is a reasonable basis to suspect fraud, misuse, security risks or a breach of these Terms, subject to applicable law.

10. Customer Content

If you submit or publish reviews, photographs, comments or other content through our website, you confirm that you have the necessary rights to provide that content and that it does not violate applicable law or third-party rights.

You grant Woollyes a non-exclusive licence to use, reproduce and display such content for purposes reasonably connected with operating, improving and promoting our business, subject to applicable law and any additional terms presented when you submit the content.

We may remove content that is unlawful, abusive, misleading, infringes third-party rights or otherwise violates our content rules.

Nothing in this section transfers ownership of your content to Woollyes or permits the use of personal information contrary to applicable data protection law.

11. Privacy and Data Protection

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

For UK customers, this includes applicable UK data protection law. For customers in the European Union, the General Data Protection Regulation (GDPR) and other applicable EU data protection requirements may apply.

Please read our Privacy Policy to understand how we collect, use, store and protect personal information.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, delivery services or other external platforms.

These third parties operate independently of Woollyes, and their own terms and privacy policies may apply. We are not responsible for third-party websites or services to the extent permitted by applicable law.

This provision does not affect any rights or remedies you may have against Woollyes under applicable consumer law.

13. Disclaimer and Liability

We make reasonable efforts to keep our website accurate, secure and available. However, we do not guarantee uninterrupted access or that the website will always be free from errors or technical issues.

To the extent permitted by applicable law, Woollyes will not be liable for losses arising from circumstances beyond our reasonable control or for indirect losses that are not reasonably foreseeable.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

Nothing in these Terms limits your statutory rights as a consumer in the United Kingdom or European Union.

14. Indemnification

Where permitted by applicable law, you may be responsible for losses or reasonable costs directly resulting from your unlawful use of the website, infringement of third-party rights or material breach of these Terms.

This section does not impose liability on consumers beyond what is permitted by applicable law or restrict any rights you may have under consumer protection legislation.

15. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or modified only to the extent necessary to make it enforceable, where legally permitted.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, business practices or legal requirements.

The latest version will be published on this page with an updated revision date. Changes will not retrospectively remove rights that have already accrued or alter an existing contract except where permitted by applicable law.

We encourage you to review this page periodically.

17. Governing Law and Jurisdiction

These Terms are intended to comply with applicable consumer protection requirements in the United Kingdom and, where relevant, the European Union.

Where legally applicable, these Terms will be governed by the laws of England and Wales. However, if you are a consumer residing in another part of the United Kingdom or in an EU Member State, you will retain the protection of any mandatory legal provisions that apply to you under the law of your country of residence.

Nothing in this section prevents you from bringing proceedings before a court that has jurisdiction under applicable law.

18. Contact Us

If you have any questions regarding these Website Terms & Conditions, please contact us:

Brand: Woollyes

Website: https://www.woollyes.eu

Email: info@woollyes.eu

For questions about orders, delivery, cancellations or returns, please contact our customer support team using the details above.

Thank you for choosing Woollyes.